Narpine operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience (“Services”). Narpine is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we say “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data. Depending on how you interact with our Services, we may collect:

• Contact details – Name, billing/shipping address, phone number, and email address.

• Financial information – Payment card details, transaction history, payment confirmation, and related data.

• Account information – Username, password, preferences, and account settings.

• Transaction data – Items viewed, added to cart or wishlist, purchased, returned, or exchanged.

• Communications – Any information you provide when contacting us.

• Device information – Browser type, IP address, network details, and device identifiers.

• Usage data – Interactions with our Services, such as browsing behavior and navigation patterns.

2. How We Collect Personal Information

We collect personal information from:

• Directly from you – When you create an account, place an order, or communicate with us.

• Automatically – Through cookies, analytics, and device tracking when you interact with our Services.

• Service providers – Partners who assist with payments, shipping, marketing, and IT services.

• Third parties – Business partners or affiliates who provide relevant information in accordance with applicable law.

3. How We Use Personal Information

We may use your personal information to:

• Provide and improve our Services – Process orders, facilitate returns, customize shopping experiences, and manage accounts.

• Marketing and promotions – Send offers, newsletters, and targeted ads (with opt-out options).

• Security and fraud prevention – Detect and prevent unauthorized activity and protect accounts.

• Customer support – Respond to inquiries and maintain our customer relationship.

• Legal compliance – Fulfil legal obligations, respond to law enforcement requests, or enforce our policies.

4. How We Share Personal Information

We may share your personal information in the following cases:

• With Shopify – To operate our e-commerce platform.

• With service providers – For payment processing, shipping, analytics, and marketing.

• With business partners – To deliver promotions or advertisements relevant to you.

• With your consent – When you direct us to share information.

• For legal purposes – When required by law or to protect rights and safety.

• During business transactions – Such as a merger or acquisition.

5. Third-Party Links

Our Services may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal information.

6. Children’s Privacy

Our Services are not intended for children under the legal age of majority in your jurisdiction. We do not knowingly collect personal data from such individuals.

7. Security and Retention

We implement reasonable measures to protect personal information but cannot guarantee absolute security. We retain data only for as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

8. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you.

• Request corrections to inaccurate data.

• Request deletion of your personal information.

• Receive a copy of your personal information (data portability).

• Manage marketing communication preferences.

To exercise these rights, please contact us using the details below.

9. International Data Transfers

We may store or process your personal information in countries outside your own. Where required, we use legal mechanisms (such as Standard Contractual Clauses) to ensure adequate data protection.

10. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please email us at info@narpine.com.